(English) Retroactive PUA – Claimant Communications

Outreach content that can be used for both digital and paper notifications to help claimants understand why they are being contacted and designed to mitigate for the perception of fraud/spam.

View all Retroactive PUA Eligibility materials as Google Documents and download in your preferred format.

1. Initial email/letter

Subject

Notice: You may be eligible to reapply for Pandemic Unemployment Assistance

Body

Earlier this year, the U.S. Department of Labor expanded eligibility provisions for Pandemic Unemployment Assistance (PUA) to include three new COVID-19 related reasons under which an individual may self-certify:

• Individuals who refuse to return to work that is unsafe or to accept an offer of new work that is unsafe

• Certain individuals providing services to educational institutions or educational service agencies

• Individuals experiencing a reduction of hours, or a temporary or permanent layoff.

These provisions apply retroactively to the beginning of the PUA program, although individuals who did not file an initial PUA claim on or before December 27, 2020 are limited to weeks of unemployment beginning on or after December 6, 2020.

Based on these new eligibility provisions, you could now be eligible for PUA payments. The [INSERT STATE WORKFORCE AGENCY NAME] will notify you via email shortly when you will be able to self-certify on its website.

What this means for you:

You should certify online at [INSERT URL HERE] for a chance to establish eligibility when you hear from us again. Failure to do so could mean not knowing if you were incorrectly denied previously and are owed weeks of PUA funds.

Thanks and we look forward to hearing from you soon!

2. Reminder email/letter

Subject

Reminder: Deadline for Pandemic Unemployment Assistance self-certification

Body

This email is to remind you that your deadline for establishing PUA eligibility is approaching.

Please log on to [INSERT URL HERE] to respond with your information by [date].

Don't wait. This is your chance to determine if you were incorrectly denied PUA previously and are owed weeks of PUA funds.

3. Reminder email/letter (final)

Subject

Final Reminder: Deadline for Pandemic Unemployment Assistance self-certification

Body

This is your last chance to establish PUA eligibility in our system before your [date] deadline.

Log on now to [INSERT URL HERE] to respond with your information by [date].

Once your deadline passes, you will no longer be able to determine if you were incorrectly denied PUA previously and are owed weeks of PUA funds.