"There are generic statuses, like ‘pending.’ But you wouldn’t know why. If we are waiting for missing wages, the claimant would have no idea what’s happening. This is a big pain point for the claimant and for us. It generates a lot of calls. The Domino's app approach (you can see the pizza being made, you can see it being delivered) would be a lot better. Right now it’s a black hole." -- State F