Final Notes
Future Plans
This style guide is a living document, a work in progress. We welcome feedback on how to make it better!
If you’d like to see this resource made available in additional languages, let us know how we can help.
Acknowledgments
Language is intrinsically complex, continuously evolving, and intertwined with human identity. We took on this project earnestly and enthusiastically, grateful for a chance to participate in language's ongoing evolution. Aware that word choice shapes how readers understand complex ideas and instructions, potentially expanding or limiting access to resources like unemployment benefits, we approached this work with intention and humility. It is our hope that the care behind this work shines through. Just as a key unlocks a door, we hope these guidelines can unlock connection, dialogue, and trust.
This work was made possible thanks to:
The New Jersey Department of Labor and New Jersey Office of Innovation, who entrusted USDR as a partner in Spanish content development. We especially thank the bilingual call center agents who generously shared their wisdom to provide a solid foundation.
Barbara Niveyro, USDR Content Strategist, for her curiosity, boldness, and native Spanglish writing.
UX researchers Holly Worthen, Joe Wiltberger, and Leyda Vega Hughes for volunteering their time and efforts.
Marcie Chin, USDR Product Lead for Unemployment Insurance, for her leadership and diligence.
Madel Leal, USDR Lead Language Access UX Researcher, for her advice and insights.
We are eager to continue co-creating with UI administrators and workers to broaden language access and help government keep up with the critical needs of the public - now and in the future.
Thank you!
¡Muchas gracias!
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