U
U
Unemployment Insurance Modernization
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U
U
Unemployment Insurance Modernization
Search
⌃
K
Introduction
What we're reading
Language Access Resources
USDR Language Access Support
Spanish Translation Guide for Unemployment Insurance
Plain Spanish Glossary of Unemployment Insurance Terms
Multilingual Retroactive PUA Eligibility Resources for State Workforce Agencies
Unemployment Insurance Fraud Reporting
Unemployment Insurance Fraud Reporting Tool Kit
Identity proofing for UI agencies
Identity proofing introduction
Race and inequity in identity proofing methods
What is identity proofing?
Commercial uses of identity proofing
Process of identity proofing
User experience of identity proofing
Identity proofing vendor comparison
Appendix I: Vendor evaluation of key considerations
Appendix II: Vendor Evaluation of Supplemental Considerations
Additional Deep Dives
Effective Communication with UI Claimants Through a Standalone Case Management System
Sample Communications
Customer support mechanisms for UI agencies
Employer Interactions with Unemployment Insurance Systems
UI Journey Map & Recommendations
Introduction
The Claimant Journey
The Agency Journey
Validate Identity
Validate Monetary Eligibility
Interacting with Employers
Fact Finding
Update systems for new programs
Relationship with US DOL
The Employer Journey
Getting started with data
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Fact Finding
In progress
Challenge 1: Gathering information across multiple channels is difficult and hard to track
Challenge 2: Claimants and/or employers disengage during the process, leading to wasted staff time and/or presumptive determinations
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Interacting with Employers
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Update systems for new programs
Last modified
2yr ago