Unemployment Insurance Modernization
  • Introduction
  • What we're reading
    • Language Access Resources
    • Tracking implemented solutions
  • Language Access Resources
    • USDR Language Access Support
    • AI Translation Assistants for Unemployment Insurance Benefits
    • Spanish Translation Guide for Unemployment Insurance
      • Using This Guide
      • Writing Inclusive Spanish
      • Writing Plain Spanish
        • Guidance For Word Choice
        • Guidance For Sentence Structure
        • Spanish Grammar Conventions
      • Designing Reader-Friendly Content for Spanish Speakers
      • Final Notes
      • USDR Language Access Support
      • Links to Resources
      • Spanish Translation Guide Changelog
  • Plain Spanish Glossary of Unemployment Insurance Terms
  • Multilingual Retroactive PUA Eligibility Resources for State Workforce Agencies
    • (English) Retroactive PUA – Claimant Communications
    • (Spanish) Retroactive PUA – Claimant Communications
    • (English) Retroactive PUA – Fact-finding content
    • (Spanish) Retroactive PUA – Fact-finding content
    • Retroactive PUA – Fact-finding form design
  • Unemployment Insurance Fraud Reporting
    • Unemployment Insurance Fraud Reporting Tool Kit
  • Identity proofing for UI agencies
    • Identity proofing introduction
    • Race and inequity in identity proofing methods
      • Background
      • Recommendation 1: Find and mitigate inequitable impact of identity fraud detection flags
      • Recommendation 2: Increase accountability for ensuring rightful claimants make it through the system
      • References and thanks
    • What is identity proofing?
    • Commercial uses of identity proofing
    • Process of identity proofing
      • Identity resolution
      • Identity validation
      • Identity verification
    • User experience of identity proofing
    • Identity proofing vendor comparison
      • Vendor analysis
      • Summary of vendor offerings
      • Deep dive: pricing
      • Deep dive: platform “bundling”
      • Deep dive: handling Social Security numbers
      • Deep dive: document verification
      • What’s next?
    • Appendix I: Vendor evaluation of key considerations
    • Appendix II: Vendor Evaluation of Supplemental Considerations
  • Additional Deep Dives
    • Effective Communication with UI Claimants Through a Standalone Case Management System
    • Sample Communications
    • Customer support mechanisms for UI agencies
      • Improved UX reduces inequity
      • Online appointment scheduling
        • Agency’s current solution
        • Other states’ solutions
        • Solution space
        • Deep dive: vendor “types”
        • Deep dive: pricing
        • Recommendations by category
      • Chatbots
        • Methodology
        • Types of online chat
        • Live chat
        • Free-text chat
        • Prompted chat
        • Support chat
        • Requirements
        • Best practices
        • Known results
    • Employer Interactions with Unemployment Insurance Systems
      • Landscape of the Employer Experience: User Interviews
        • Methodology
        • Key Takeaways
      • Employer Experience: Digital Interactions
        • Methodology & Note on Language
        • Key Takeaways
  • UI Journey Map & Recommendations
    • Introduction
      • The Journey Map
      • Methods & Acknowledgements
    • The Claimant Journey
      • Know what I'm eligible for
      • Submit my information
      • Certify Weekly
      • Receive Payment
      • Know my claim status
      • Receive Help
    • The Agency Journey
      • Validate Identity
      • Validate Monetary Eligibility
      • Interacting with Employers
      • Fact Finding
      • Update systems for new programs
      • Relationship with US DOL
    • The Employer Journey
  • Getting started with data
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  1. Identity proofing for UI agencies
  2. Identity proofing vendor comparison

Deep dive: document verification

PreviousDeep dive: handling Social Security numbersNextWhat’s next?

Last updated 4 years ago

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Digitizing the document verification step for those whose identities are in question is a key part of detecting fraud and of reducing load in UI agency staff. As discussed in Recommended Process for UI Identity Proofing, the system can require everyone to go through a document verification process, or only a subset of individuals (a “step-up” process).

The following vendors provide document verification:

  • Alloy

  • Experian

  • ID.me

  • Idemia (via Experian Precise ID)

  • IDology

  • Socure

All of these vendors’ documentation verification products combine it with a biometric verification step. The biometric verification is in the form of a selfie that gets checked for “liveness” (i.e., to check whether someone else’s existing photo was uploaded) as well as compared against the provided photo ID.

ID.me’s document + biometric verification is built into their primary product offering. They take doc + bio verification a step further than any of the other companies with a "remote in-person” identity proofing interview: a video call in which an applicant must present their documents live. This happens only for the set of people who cannot be verified at other steps in their process. (You can also get their document verification and/or doc + bio verification products individually, but we don’t have information about the pricing.)

Note:

  • ID.me is planning on adding 500 in-person identity proofing "outposts"

  • Idemia's could also be used by states looking to outsource physical/in-person identity proofing

IDology, and Socure have their own stand-alone document verification products that could be used as the “step up” from a different vendor’s synthetic identity detection. Alloy and Experian could likely provide just a document verification service, but it may not be the most efficient way to do so: Both use Acuant to provide document verification.

The following vendors do not have document verification:

  • Cognito

  • Ekata

  • SentiLink

beginning in June '21
IdentGO product