Unemployment Insurance Modernization
  • Introduction
  • What we're reading
    • Language Access Resources
    • Tracking implemented solutions
  • Language Access Resources
    • USDR Language Access Support
    • AI Translation Assistants for Unemployment Insurance Benefits
    • Spanish Translation Guide for Unemployment Insurance
      • Using This Guide
      • Writing Inclusive Spanish
      • Writing Plain Spanish
        • Guidance For Word Choice
        • Guidance For Sentence Structure
        • Spanish Grammar Conventions
      • Designing Reader-Friendly Content for Spanish Speakers
      • Final Notes
      • USDR Language Access Support
      • Links to Resources
      • Spanish Translation Guide Changelog
  • Plain Spanish Glossary of Unemployment Insurance Terms
  • Multilingual Retroactive PUA Eligibility Resources for State Workforce Agencies
    • (English) Retroactive PUA – Claimant Communications
    • (Spanish) Retroactive PUA – Claimant Communications
    • (English) Retroactive PUA – Fact-finding content
    • (Spanish) Retroactive PUA – Fact-finding content
    • Retroactive PUA – Fact-finding form design
  • Unemployment Insurance Fraud Reporting
    • Unemployment Insurance Fraud Reporting Tool Kit
  • Identity proofing for UI agencies
    • Identity proofing introduction
    • Race and inequity in identity proofing methods
      • Background
      • Recommendation 1: Find and mitigate inequitable impact of identity fraud detection flags
      • Recommendation 2: Increase accountability for ensuring rightful claimants make it through the system
      • References and thanks
    • What is identity proofing?
    • Commercial uses of identity proofing
    • Process of identity proofing
      • Identity resolution
      • Identity validation
      • Identity verification
    • User experience of identity proofing
    • Identity proofing vendor comparison
      • Vendor analysis
      • Summary of vendor offerings
      • Deep dive: pricing
      • Deep dive: platform “bundling”
      • Deep dive: handling Social Security numbers
      • Deep dive: document verification
      • What’s next?
    • Appendix I: Vendor evaluation of key considerations
    • Appendix II: Vendor Evaluation of Supplemental Considerations
  • Additional Deep Dives
    • Effective Communication with UI Claimants Through a Standalone Case Management System
    • Sample Communications
    • Customer support mechanisms for UI agencies
      • Improved UX reduces inequity
      • Online appointment scheduling
        • Agency’s current solution
        • Other states’ solutions
        • Solution space
        • Deep dive: vendor “types”
        • Deep dive: pricing
        • Recommendations by category
      • Chatbots
        • Methodology
        • Types of online chat
        • Live chat
        • Free-text chat
        • Prompted chat
        • Support chat
        • Requirements
        • Best practices
        • Known results
    • Employer Interactions with Unemployment Insurance Systems
      • Landscape of the Employer Experience: User Interviews
        • Methodology
        • Key Takeaways
      • Employer Experience: Digital Interactions
        • Methodology & Note on Language
        • Key Takeaways
  • UI Journey Map & Recommendations
    • Introduction
      • The Journey Map
      • Methods & Acknowledgements
    • The Claimant Journey
      • Know what I'm eligible for
      • Submit my information
      • Certify Weekly
      • Receive Payment
      • Know my claim status
      • Receive Help
    • The Agency Journey
      • Validate Identity
      • Validate Monetary Eligibility
      • Interacting with Employers
      • Fact Finding
      • Update systems for new programs
      • Relationship with US DOL
    • The Employer Journey
  • Getting started with data
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  1. Identity proofing for UI agencies

Commercial uses of identity proofing

Outside of the context of unemployment insurance, the most lucrative use case for identity proofing is in financial services, where know your customer (KYC) and anti-money laundering (AML) laws require businesses to know the real identity of their customers. Many of the vendors in this space concentrate on the financial services sector, where identity proofing is only a piece of the KYC puzzle. (Such vendors’ lack of interest in the government sector means that they are often not on schedule, but it is still plausible to sole-source their services.) However, even the identity proofing component of these services has many use cases:

  • Age verification: Uses identity proofing to confirm whether a customer should have access to age-limited products.

  • Personal safety: Dating and similar personal services use identity proofing to track customers.

  • Fraud detection: Credit issuers want to be sure someone is who they say they are.

  • Retailers: Associating online identities with persistent people enables building persistent and accurate user profiles, supporting use cases such as targeted advertising.

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Last updated 4 years ago

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