U.S. Digital Response’s (USDR) unemployment insurance (UI) team has partnered with more than ten workforce development agencies to troubleshoot challenges, expand capacity, and improve the user experience. With our partners, we quickly evaluate, plan, and/or implement more effective and impactful solutions. Through one of these partnerships, we learned about their newly digitized fact-finding system. USDR was not involved in any way in the project described in this case study. We wrote this case study because it is a great example for other agencies of a UI modernization project that uses incremental, continuous delivery, and modular development while keeping the mission in-house.