U
U
Unemployment Insurance Modernization
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U
U
Unemployment Insurance Modernization
Search
⌃
K
Introduction
What we're reading
Language Access Resources
USDR Language Access Support
Spanish Translation Guide for Unemployment Insurance
Plain Spanish Glossary of Unemployment Insurance Terms
Multilingual Retroactive PUA Eligibility Resources for State Workforce Agencies
Unemployment Insurance Fraud Reporting
Unemployment Insurance Fraud Reporting Tool Kit
Identity proofing for UI agencies
Identity proofing introduction
Race and inequity in identity proofing methods
What is identity proofing?
Commercial uses of identity proofing
Process of identity proofing
User experience of identity proofing
Identity proofing vendor comparison
Appendix I: Vendor evaluation of key considerations
Appendix II: Vendor Evaluation of Supplemental Considerations
Additional Deep Dives
Effective Communication with UI Claimants Through a Standalone Case Management System
Sample Communications
Customer support mechanisms for UI agencies
Employer Interactions with Unemployment Insurance Systems
UI Journey Map & Recommendations
Introduction
The Claimant Journey
Know what I'm eligible for
Submit my information
Certify Weekly
Receive Payment
Know my claim status
Receive Help
The Agency Journey
The Employer Journey
Getting started with data
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The Claimant Journey
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Methods & Acknowledgements
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Know what I'm eligible for
Last modified
2yr ago
