Online appointment scheduling
By Alyssa Levitz. Updated: Jan. 25, 2021 to note CT and KY have added this functionality

Opportunity

As part of a suite of solutions to target call volume and experience with the IVR system, a state UI agency is interested in integrating with a tool that would let claimants who need to speak with a customer service representative to pick a time for a qualified agent to call them back.
Last modified 9mo ago
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