Vaccine Provider Guide
  • COVID-19 Vaccine Provider Guide: A Technology Lens
  • Introduction
    • How is this guide different?
    • Who created this guide?
    • Next steps after reading this guide
  • Vaccination Rollout
    • Background
    • Key Areas
      • 1. Confirming eligibility of patients
      • 2. Scheduling appointments and reminders
      • 3. Collecting patient information
      • 4. Administering vaccines on-site
      • 5. Reporting data to your state’s Immunization Information System (IIS)
      • 6. Billing insurance and claims for the uninsured
      • 7. Managing vaccine inventory (ongoing)
      • 8. Communicating with the public (ongoing)
        • Key considerations for messaging
        • Public communication templates & resources
          • Free county website template
          • USDR research on at-risk and vulnerable communities
          • Guidance from public health practioners
          • Helpful government sites
      • Miscellaneous considerations
  • Tech tools
    • Tool Categories
    • Vendor Categories
      • How to Evaluate Vendors
        • Identify your goals and constraints
        • Choose vendors to evaluate
        • Answer key questions
        • Scheduling / queue management tool - Questions
        • Patient registration tool - Questions
    • Switching Vendors
      • Switching Costs
      • Contract Modifications & Switching
    • Summary of Findings
      • Common Challenges
      • Evaluating Media
      • Common User Interface Issues
      • Outages and Downtime
      • Limitations of Technology
    • Vendor Reviews
  • What's next?
  • Acknowledgements
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COVID-19 Vaccine Provider Guide: A Technology Lens

Frameworks for rollout and tips for evaluating tech tools

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Last updated 4 years ago

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This guide is for government teams who are responsible for providing COVID-19 vaccines to their communities. The guide provides frameworks for vaccination rollout and tips for evaluating tech tools, with the goal of helping vaccine providers continue making life-saving decisions, faster and easier.

The information in the guide distills what we’ve learned and the trends we’ve seen through: 1) working with multiple government vaccine providers across the country, 2) evaluating major tech vendors in the vaccination ecosystem, and 3) our collective decades of experience in the tech industry directly building and evaluating tech tools ourselves.

This is a living document. We will continuously update it as we learn more from government and public health officials, other vaccine providers, and tech vendors.

What’s in this guide?

  1. : General facts about vaccination rollout in the US.

  2. : USDR has identified 8 key areas of work for vaccine providers.

  3. : Top needs identified by USDR partners include scheduling/queue management, reminders, and registration.

  4. : A high-level overview of the vendor landscape.

  5. : Tips for choosing a set of vendors to consider; concrete, detailed factors and questions to ask vendors offering queue management and registration tools.

  6. : Key items to keep in mind before making the decision to switch vendors

  7. : A brief description of the challenges and issues we have come across based on our research and conversation with various government partners.

  8. : Reach out to us to get additional information about the various vendors.

Background
Key areas for vaccination rollout
Tech tool categories
Vendor categories
How to evaluate vendors
Switching Vendors
Summary of Findings
Vendor Reviews
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Vaccine provider guide USDR.pdf
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