Vaccine Provider Guide
  • COVID-19 Vaccine Provider Guide: A Technology Lens
  • Introduction
    • How is this guide different?
    • Who created this guide?
    • Next steps after reading this guide
  • Vaccination Rollout
    • Background
    • Key Areas
      • 1. Confirming eligibility of patients
      • 2. Scheduling appointments and reminders
      • 3. Collecting patient information
      • 4. Administering vaccines on-site
      • 5. Reporting data to your state’s Immunization Information System (IIS)
      • 6. Billing insurance and claims for the uninsured
      • 7. Managing vaccine inventory (ongoing)
      • 8. Communicating with the public (ongoing)
        • Key considerations for messaging
        • Public communication templates & resources
          • Free county website template
          • USDR research on at-risk and vulnerable communities
          • Guidance from public health practioners
          • Helpful government sites
      • Miscellaneous considerations
  • Tech tools
    • Tool Categories
    • Vendor Categories
      • How to Evaluate Vendors
        • Identify your goals and constraints
        • Choose vendors to evaluate
        • Answer key questions
        • Scheduling / queue management tool - Questions
        • Patient registration tool - Questions
    • Switching Vendors
      • Switching Costs
      • Contract Modifications & Switching
    • Summary of Findings
      • Common Challenges
      • Evaluating Media
      • Common User Interface Issues
      • Outages and Downtime
      • Limitations of Technology
    • Vendor Reviews
  • What's next?
  • Acknowledgements
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  1. Introduction

Who created this guide?

PreviousHow is this guide different?NextNext steps after reading this guide

Last updated 4 years ago

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This guide was created by a team of public health and technology volunteers at U.S. Digital Response. The authors of this guide 1) have directly supported multiple cities, counties, and state governments on their COVID vaccination planning, 2) have performed detailed evaluations of multiple vendors in the vaccine provider space, and 3) collectively have decades of experience directly building and evaluating tech tools.

(USDR) is a nonprofit that is providing free support to government departments across the US on anything that is affected by the COVID crisis (e.g. unemployment insurance, food assistance), and the is focused specifically on supporting public health officials and policymakers on direct COVID-19 response.

U.S. Digital Response
USDR Health Program