There appear to be three types of vendors that are building additional functionality to support COVID vaccinations. They are:
Many EMRs have been building out additional functionality to help support COVID vaccination efforts across the country.
An upside of using your EMR is that they often already integrate with your IIS and insurance billing system, so you don’t need to worry about setting up additional connections.
We highly recommend considering your EMR’s new feature and integration offerings, if applicable, as this may save time.
Specialized tools for particular vaccination focus area(s)
There are many tools that specialize in scheduling management or registration developed pre-COVID that are now pivoting these services to support COVID testing and vaccinations.
An upside of using specialized tools is that much of their offerings have already been vetted by many customers in similar scenarios.
The downside of using one of these tools is that quality and experience varies wildly across these smaller specialized vendors, so make sure the vendor you’re considering has a good reputation and is already capable of supporting your most critical needs.
Examples of tools in this space include Solv for patient registration and scheduling, and QLess for scheduling management.
End-to-end “big company” tools
There are several big players that have built offerings to support COVID; they tend to offer end-to-end functionality for supporting vaccination administration.
An upside of using one of these end-to-end tools is that they could be an all-in-one solution for your needs. They also tend to have well-staffed support teams.
A downside of these tools is that they may not have domain expertise and experience in the same way as a specialized vendor, so, ironically, they may not be as vetted as some of the smaller specialized players for COVID tooling. Additionally, they may be the best-suited for budget-constrained scenarios.
Examples of tools in this space include Microsoft’s VRAS, Salesforce’s Work.com, VAMS by Deloitte, and Qualtric.