Vaccine Provider Guide
  • COVID-19 Vaccine Provider Guide: A Technology Lens
  • Introduction
    • How is this guide different?
    • Who created this guide?
    • Next steps after reading this guide
  • Vaccination Rollout
    • Background
    • Key Areas
      • 1. Confirming eligibility of patients
      • 2. Scheduling appointments and reminders
      • 3. Collecting patient information
      • 4. Administering vaccines on-site
      • 5. Reporting data to your state’s Immunization Information System (IIS)
      • 6. Billing insurance and claims for the uninsured
      • 7. Managing vaccine inventory (ongoing)
      • 8. Communicating with the public (ongoing)
        • Key considerations for messaging
        • Public communication templates & resources
          • Free county website template
          • USDR research on at-risk and vulnerable communities
          • Guidance from public health practioners
          • Helpful government sites
      • Miscellaneous considerations
  • Tech tools
    • Tool Categories
    • Vendor Categories
      • How to Evaluate Vendors
        • Identify your goals and constraints
        • Choose vendors to evaluate
        • Answer key questions
        • Scheduling / queue management tool - Questions
        • Patient registration tool - Questions
    • Switching Vendors
      • Switching Costs
      • Contract Modifications & Switching
    • Summary of Findings
      • Common Challenges
      • Evaluating Media
      • Common User Interface Issues
      • Outages and Downtime
      • Limitations of Technology
    • Vendor Reviews
  • What's next?
  • Acknowledgements
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  1. Tech tools

Vendor Categories

There appear to be three types of vendors that are building additional functionality to support COVID vaccinations. They are:

EMRs

  • Many EMRs have been building out additional functionality to help support COVID vaccination efforts across the country.

  • An upside of using your EMR is that they often already integrate with your IIS and insurance billing system, so you don’t need to worry about setting up additional connections.

  • We highly recommend considering your EMR’s new feature and integration offerings, if applicable, as this may save time.

Specialized tools for particular vaccination focus area(s)

  • There are many tools that specialize in scheduling management or registration developed pre-COVID that are now pivoting these services to support COVID testing and vaccinations.

  • An upside of using specialized tools is that much of their offerings have already been vetted by many customers in similar scenarios.

  • The downside of using one of these tools is that quality and experience varies wildly across these smaller specialized vendors, so make sure the vendor you’re considering has a good reputation and is already capable of supporting your most critical needs.

  • Examples of tools in this space include Solv for patient registration and scheduling, and QLess for scheduling management.

End-to-end “big company” tools

  • There are several big players that have built offerings to support COVID; they tend to offer end-to-end functionality for supporting vaccination administration.

  • An upside of using one of these end-to-end tools is that they could be an all-in-one solution for your needs. They also tend to have well-staffed support teams.

  • A downside of these tools is that they may not have domain expertise and experience in the same way as a specialized vendor, so, ironically, they may not be as vetted as some of the smaller specialized players for COVID tooling. Additionally, they may be the best-suited for budget-constrained scenarios.

  • Examples of tools in this space include Microsoft’s VRAS, Salesforce’s Work.com, VAMS by Deloitte, and Qualtric.

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Last updated 4 years ago

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