Claimant communication, fact-finding content, and form design, created and tested in English and Spanish
View all Retroactive PUA Eligibility materials as Google Documents and download in your preferred format.
U.S. Digital Response worked with a state workforce agency to create and test a fact-finding flow for claimants who had been denied Pandemic Unemployment Assistance (PUA) benefits before three new provisions were introduced by the US DOL in UIPL 16-20, Change 5 in February 2021.
State workforce agencies across the U.S. must reopen PUA applications to claimants who were previously denied benefits and determine if they are eligible to receive retroactive payments.
Maximize claimant response rate
Maximize application success rate
Minimize impact on support staff
To help additional state workforce agencies achieve these goals while saving a significant amount of implementation time and resources, USDR has made the materials we’ve created for our state partner free to use for any state, district, or territory in the U.S.
These materials include:
Claimant communication strategy
Outreach content that can be used for both digital and paper notifications to help claimants understand why they are being contacted and designed to mitigate for the perception of fraud/spam.
Fact-finding content strategy
All 19 eligibility questions, each accompanied by legally compliant helper text optimized to increase readability, comprehension, and accuracy of responses.
Fact-finding form design
Created for states using the FAST UI platform and tested for usability, these prototypes can be used as a blueprint for any state, regardless of platform or vendor.
"This was an opportunity to move away from solely the regulatory side of UI into more of a customer-centric approach. I think it’s going to really establish a new path forward and increase the level of confidence of our stakeholders – hearing from actual users and reading their feedback does that work."
– State workforce agency adjudication manager
By testing these materials with both English and Spanish-speaking claimants, we believe that they will reduce the risk that typically accompanies launching a new service for workers in need of unemployment insurance benefits. In taking a multilingual approach, we are committed to supporting state efforts to improve equitable access to benefits, as primary Spanish speakers comprise the 2nd largest language demographic in the country.
You can:
Hit the "Next" button below to continue browsing our Retroactive PUA Eligibility materials
View all Retroactive PUA Eligibility materials as Google Documents and download in your preferred format
Download the report to learn about our methodology and research insights.
We are also available to consult on implementation or work with your staff on customizing these materials for your state.
Let us know if you’re interested in learning more about how USDR can support your Retroactive PUA Eligibility efforts by submitting a request here.
Outreach content that can be used for both digital and paper notifications to help claimants understand why they are being contacted and designed to mitigate for the perception of fraud/spam.
View all Retroactive PUA Eligibility materials as Google Documents and download in your preferred format.
Subject
Notice: You may be eligible to reapply for Pandemic Unemployment Assistance
Body
Earlier this year, the U.S. Department of Labor expanded eligibility provisions for Pandemic Unemployment Assistance (PUA) to include three new COVID-19 related reasons under which an individual may self-certify:
Individuals who refuse to return to work that is unsafe or to accept an offer of new work that is unsafe
Certain individuals providing services to educational institutions or educational service agencies
Individuals experiencing a reduction of hours, or a temporary or permanent layoff.
These provisions apply retroactively to the beginning of the PUA program, although individuals who did not file an initial PUA claim on or before December 27, 2020 are limited to weeks of unemployment beginning on or after December 6, 2020.
Based on these new eligibility provisions, you could now be eligible for PUA payments. The [INSERT STATE WORKFORCE AGENCY NAME] will notify you via email shortly when you will be able to self-certify on its website.
What this means for you:
You should certify online at [INSERT URL HERE] for a chance to establish eligibility when you hear from us again. Failure to do so could mean not knowing if you were incorrectly denied previously and are owed weeks of PUA funds.
Thanks and we look forward to hearing from you soon!
Subject
Reminder: Deadline for Pandemic Unemployment Assistance self-certification
Body
This email is to remind you that your deadline for establishing PUA eligibility is approaching.
Please log on to [INSERT URL HERE] to respond with your information by [date].
Don't wait. This is your chance to determine if you were incorrectly denied PUA previously and are owed weeks of PUA funds.
Subject
Final Reminder: Deadline for Pandemic Unemployment Assistance self-certification
Body
This is your last chance to establish PUA eligibility in our system before your [date] deadline.
Log on now to [INSERT URL HERE] to respond with your information by [date].
Once your deadline passes, you will no longer be able to determine if you were incorrectly denied PUA previously and are owed weeks of PUA funds.
Outreach content that can be used for both digital and paper notifications to help claimants understand why they are being contacted and designed to mitigate for the perception of fraud/spam.
View all Retroactive PUA Eligibility materials as Google Documents and download in your preferred format.
Subject
Aviso: usted puede ser elegible para re aplicar a la asistencia de desempleo debido a la pandemia
Body
A principios de este año, el Departamento de Trabajo de EE.UU. amplió las disposiciones de elegibilidad a los beneficios federales por desempleo debido a la pandemia para incluir tres nuevas razones relacionadas con la COVID-19 bajo las cuales un individuo puede autocertificarse:
Individuos que se niegan a volver a un trabajo que es inseguro o a aceptar una nueva oferta de trabajo que es inseguro;
Ciertos individuos que prestan servicios a instituciones educativas o agencias de servicios educativos;
Personas que hayan tenido una reducción de horas de empleo o un despido temporal o definitivo.
Estas disposiciones se dan de forma retroactiva al inicio del programa de los beneficios federales por desempleo debido a la pandemia, aunque las personas que no presentaron una solicitud inicial el 27 de diciembre de 2020 o antes, se limitan a las semanas de desempleo que comienzan el 6 de diciembre de 2020 o después.
En base a estas nuevas disposiciones de elegibilidad, ahora podría ser elegible para los pagos de los beneficios federales por desempleo debido a la pandemia. El Departamento de Seguridad de Empleo pronto le notificará por correo electrónico cuándo podrá autocertificarse en el sitio web.
Lo que esto significa para usted
Usted debe certificar en línea en esd.wa.gov para tener la oportunidad de establecer si es elegible cuando nos volvamos a comunicar con usted. Al no hacerlo, podría no enterarse si anteriormente se le negó incorrectamente los beneficios federales por desempleo debido a la pandemia y si se le deben semanas de fondos.
Gracias y esperamos tener una respuesta pronto.
Subject
Recordatorio: Fecha límite para la autocertificación de los beneficios federales por desempleo debido a la pandemia
Body
Este correo electrónico es para recordarle que se acerca la fecha límite para establecer la elegibilidad de los beneficios federales por desempleo debido a la pandemia.
Por favor, ingrese a esd.wa.gov para responder con su información antes del [fecha].
No espere. Esta es su oportunidad para determinar si anteriormente se le negó incorrectamente los beneficios federales por desempleo debido a la pandemia y si se le deben semanas de los fondos de los beneficios federales por desempleo debido a la pandemia.
Subject
Último recordatorio: Fecha límite para la autocertificación de los beneficios federales por desempleo debido a la pandemia
Body
Esta es su última oportunidad para establecer la elegibilidad de los beneficios federales por desempleo debido a la pandemia en nuestro sistema antes de la fecha límite de [fecha].
Ingrese ahora a esd.wa.gov para responder con su información antes del [fecha].
Una vez que pase su fecha límite, ya no podrá determinar si anteriormente se le negó incorrectamente los beneficios federales por desempleo debido a la pandemia y si se le deben semanas de los fondos de los beneficios federales por desempleo debido a la pandemia.
Form intro content plus all 19 eligibility questions, each accompanied by legally compliant helper text optimized to increase readability, comprehension, and accuracy of responses.
View all Retroactive PUA Eligibility materials as Google Documents and download in your preferred format.
Issue: [INSERT ISSUE NAME]
Slug: PUA Expanded Eligibility (2020)
Title: Background
We are reaching out to you because we recognize you as someone who was previously denied PUA eligibility in our records, but may be now eligible for payments based on expanded eligibility provisions for PUA in the past year.
These provisions apply retroactively to the beginning of the PUA program. As a result, you must respond to the following questions to establish eligibility even if you answered them in the past. You will also recognize previous questions found on weekly claim forms. Certify for all weeks and make sure to answer questions 17 to19 related to the newest eligibility provisions covering:
Individuals who refuse to return to work that is unsafe or to accept an offer of new work that is unsafe;
Certain individuals providing services to educational institutions or educational service agencies;
Individuals experiencing a reduction of hours, or a temporary or permanent layoff.
Note: individuals who did not file an initial PUA claim on or before December 27, 2020 are limited to weeks of unemployment beginning on or after December 6, 2020.
Unless you absolutely need to, please do not call us with questions. Most questions are answered on our website. You should be able to complete this form on your own.
1. Did your place of employment close as a direct result of the COVID-19 public health emergency?
Answer yes if:
your place of employment closed due to the COVID-19 public health emergency
you cannot return to regular hours of work due to the COVID-19 emergency declaration or social distancing protocols
Answer no if:
your place of employment did not close at any time during the COVID-19 public health emergency
your place of employment closed but you can return to regular hours of work this week
your place of business closed for reasons not related to the COVID-19 emergency declaration or social distancing protocols
2. Are you an independent contractor or self-employed individual, and has the COVID-19 public health emergency severely limited your ability to do your customary work activities?
Answer yes if:
you are an independent contractor or self-employed individual AND had a reduction in your usual work to the point you were forced to suspend activities during this week
Answer no if:
you are not an independent contractor or self-employed individual
you are an independent contractor or self-employed individual, and you have been able to work your regular number of hours this week
you are an independent contractor or self-employed individual, and you can perform your customary work activities (business is not significantly slower than normal)
3. Are you unable to work from home or anywhere because you are the main caregiver to a child or household member who needs your constant and ongoing care; and they cannot attend school, daycare or other facility that is closed as a direct result of the COVID-19 public health emergency?
Answer yes if:
you cannot work because you need to provide ongoing and constant care to a child or household
you do not receive paid leave benefits under the Families First Coronavirus Responses Act (FFCRA)
the school, daycare or other facility is closed due to the COVID-19 public health emergency (school is considered closed when it is fully online and does not provide in-person classes, or it offers a mixture of online and in-person classes with students attending some days remotely)
Answer no if:
you can work from home while being the main caregiver to a child or household member
the school, daycare or other facility is open
you chose to allow the child to attend class remotely (school is considered open when it requires students to be physically present or when students have the option to stay home and attend online classes or school in-person full time)
4. Are you unable to reach your place of employment because of a quarantine imposed by a state or municipal order restricting travel as a result of the COVID-19 public health emergency?
Answer yes if:
your county is restricting travel and therefore you are not able to work
Answer no if:
your county is not in a phase where travel is restricted
5. Are you unable to reach your place of work because you have been advised by a healthcare provider to self-quarantine due to concerns related to COVID-19?
Answer yes if:
you were advised to self-quarantine during this week due to COVID-19
Answer no if:
you have not been advised to self-quarantine this week due to COVID-19
6. Were you scheduled to start a job in Washington state but no longer have the job or are unable to reach the job as a direct result of the COVID-19 public health emergency?
Answer yes if:
you were hired and scheduled to start a job, but no longer have or cannot reach that job due to the COVID-19 public health emergency
Answer no if:
you were not hired and scheduled to start a job
you are employed and can reach your job
7. Did you have to quit as a direct result of COVID-19?
Answer yes if:
you quit your job as a direct result of COVID-19
Answer no if:
you did not have to quit your job due to COVID-19
you quit your job due to COVID-19 but can return to work this week
8. Were you diagnosed with COVID-19?
Answer yes if:
you were diagnosed with COVID-19 and are still unable to return to work (a qualifying diagnosis does not require a positive test. Any diagnosis from a qualified medical professional, including one made via phone or telehealth, is sufficient.)
Answer no if:
you were diagnosed with COVID-19 but were able to return to work this week
you were not diagnosed with COVID-19
9. Do you have symptoms of COVID-19 and are seeking a medical diagnosis?
Answer yes if:
you had COVID-19 symptoms, were seeking a medical diagnosis, and were unable to return to work for this reason
Answer no if:
you did not have COVID-19 symptoms
you had COVID-19 symptoms but did not seek a medical diagnosis
you had COVID-19 symptoms, sought a medical diagnosis, and were able to return to work because your diagnosis was negative
10. Has an individual in your household been diagnosed with COVID-19?
Answer yes if:
someone in your household has been diagnosed with COVID-19 and you are unable to return to work this week for this reason
Answer no if:
no one in your household has been diagnosed with COVID-19
11. Are you providing constant and ongoing care for a family member or household member who has been diagnosed with COVID-19?
Answer yes if:
you provide constant and ongoing care for a family or household member who has COVID-19
Answer no if:
you do not provide constant and ongoing care to a family or household member who has COVID-19
12. Did you become the breadwinner or major support for a household because the head of household died as a direct result of COVID-19?
Answer yes if:
you became a major source of income for your household and are unable to find work
Answer no if:
you became a major source of income due and are employed this week
you did not become a major source of income after the head of household died
13. Were you offered the option to telework (work remotely or from home) for your usual number of hours with pay during the COVID-19 public health emergency?
Answer yes if:
you received the option to telework and you can do so this week for your usual number of hours with pay
Answer no if:
you did not receive the option to telework by your usual employer
14. Can you telework (work remotely or from home) this week for your usual number of hours with pay during the COVID-19 public health emergency?
Answer yes if:
you can telework your usual number of hours with pay this week
Answer no if:
you cannot telework your usual number of hours with pay this week
you cannot telework because you are providing constant and ongoing care for your children while schools or daycares are closed
you cannot telework due to the nature of your job (for example, if you work in construction or at a restaurant)
you cannot telework due to domestic violence, sexual violence, or stalking
15. Did you apply for or receive any private income protection insurance or supplemental unemployment benefits?
Answer yes if:
you received private income protection insurance from sources such as Aflac, MetLife, The Standard, or Guardian
you received supplemental unemployment benefits, where the employer often pays the premiums when unemployment is due to illness, injury, or a reduction in the workforce
Answer no if:
none of the above applies
16. Have you applied for or received unemployment benefits from another state or the U.S. Railroad Retirement Board in the last 12 months?
Answer yes if:
you received unemployment benefits, including extensions from any state or the Railroad Retirement Board
Answer no if:
you did not receive unemployment benefits, including extensions from any state or the Railroad Retirement Board
17. Have you been denied continued unemployment benefits because you refused to return to work or accept an offer of work at a worksite that is not in compliance with local, state, or national health and safety standards directly related to COVID-19? This includes, but is not limited to, those related to facial mask wearing, physical distancing measures, or the provision of personal protective equipment consistent with public health guidelines.
Answer yes if:
your unemployment benefits stopped because you refused to go back to a worksite that was non-compliant
your unemployment benefits stopped because you would not accept a new job opportunity at a worksite that was non-compliant
Answer no if:
you continued to receive unemployment benefits
your unemployment benefits stopped for reasons other than the above
18. Did you provide services to an educational institution or educational service agency, and you are unemployed or partially unemployed because of volatility in the work schedule directly caused by the COVID-19 public health emergency? This includes, but is not limited to, changes in schedules and partial closures.
Answer yes if:
you provided services to the above, including K-12 schools, private and public colleges; AND
you are unemployed or partially unemployed because of changes in your work schedule as a direct result of the COVID-19 public health emergency (the state considers whether you are claiming a week that is between or within academic terms and, if you are, whether you have a contract or a job is available for you to return to in the following academic year or term.)
Answer no if:
you provided services to the above but are still working or partially employed
you did not provide services to any of the above employers
19. Are you an employee and your hours have been reduced, or you were laid off as a direct result of the COVID-19 public health emergency?
Answer yes if:
your hours were reduced due to the COVID-19 public health emergency
you were laid off as a direct result of the COVID-19 public health emergency
you were laid off but could not claim regular unemployment benefits because you did not make enough to qualify, were previously disqualified, or exhausted all other benefits available to you
Answer no if:
your hours were not reduced due to the COVID-19 public health emergency
you were not laid off
Form intro content plus all 19 eligibility questions, each accompanied by legally compliant helper text optimized to increase readability, comprehension, and accuracy of responses.
View all Retroactive PUA Eligibility materials as Google Documents and download in your preferred format.
Issue: [INSERT ISSUE NAME]
Slug: PUA ampliación de elegibilidad (2020)
Title: Antecedentes
Nos ponemos en contacto con usted porque reconocemos que es una persona a la que anteriormente se le denegó la elegibilidad para los beneficios federales por desempleo debido a la pandemia, pero que ahora puede ser elegible para los pagos en base a las disposiciones de elegibilidad extendidas del último año.
Estas disposiciones se dan con efecto retroactivo desde el inicio del programa de beneficios federales por desempleo debido a la pandemia. Por lo tanto, debe responder a las siguientes preguntas para establecer su elegibilidad, aunque las haya respondido anteriormente. También reconocerá las preguntas anteriores que se encuentran en los formularios de solicitud semanal. Confirme todas las semanas y asegúrese de responder a las preguntas 17 a 19 relacionadas con las disposiciones de elegibilidad más recientes que abarcan:
Las personas que se niegan a volver a un trabajo inseguro o a aceptar una oferta nueva de trabajo que es inseguro;
Ciertos individuos que prestan servicios a instituciones educativas o agencias de servicios educativos;
Individuos que hayan tenido una reducción de horas o un despido temporal o permanente.
Nota: las personas que no presentaron una solicitud inicial para los beneficios federales por desempleo debido a la pandemia en o antes del 27 de diciembre de 2020 están limitadas a las semanas de desempleo que comienzan en o después del 6 de diciembre de 2020.
A menos que sea absolutamente necesario, por favor no nos llame con preguntas. La mayoría de las respuestas a sus preguntas se encuentran en nuestra página web. Usted debería encargarse de completar este formulario por si mismo.
Note: Translations for official questions 1-16 are not provided by USDR
1. Did your place of employment close as a direct result of the COVID-19 public health emergency?
Cuando contestar que sí:
su lugar de trabajo ha cerrado debido a la emergencia de salud pública COVID-19
no puede volver al horario habitual de trabajo debido a la declaración de emergencia COVID-19 o a los protocolos de distanciamiento social
Cuando contestar que no:
su lugar de trabajo no cerró en ningún momento durante la emergencia de salud pública COVID-19
su lugar de trabajo cerró pero puede volver a su horario habitual durante esta semana
su lugar de trabajo cerró por razones no relacionadas con la declaración de emergencia COVID-19 o los protocolos de distanciamiento social
2. Are you an independent contractor or self-employed individual, and has the COVID-19 public health emergency severely limited your ability to do your customary work activities?
Cuando contestar que sí:
es un contratista independiente o un trabajador autónomo Y ADEMÁS tuvo una reducción de su trabajo habitual hasta el punto de verse obligado a suspender actividades durante esta semana
Cuando contestar que no:
no es un contratista independiente o un trabajador autónomo
es contratista independiente o trabajador autónomo y ha podido trabajar su número habitual de horas esta semana
es un contratista independiente o un trabajador autónomo y puede realizar sus actividades laborales habituales (la actividad no es significativamente más lenta de lo normal)
3. Are you unable to work from home or anywhere because you are the main caregiver to a child or household member who needs your constant and ongoing care; and they cannot attend school, daycare or other facility that is closed as a direct result of the COVID-19 public health emergency?
Cuando contestar que sí:
no puede trabajar porque necesita proporcionar cuidados continuos y constantes a un niño o a un hogar
no recibe las prestaciones de permiso remunerado en virtud de la Ley de Respuestas al Coronavirus de Families First (FFCRA)
la escuela, la guardería o cualquier otro centro está cerrado debido a la emergencia de salud pública COVID-19 (se considera que la escuela está cerrada aunque esté totalmente en línea y no ofrezca clases presenciales, o bien ofrezca una mezcla de clases en línea y presenciales con alumnos que asisten algunos días a distancia)
Cuando contestar que no:
puede trabajar desde casa mientras es el principal cuidador de un niño o miembro del hogar
las escuelas, guarderías u otras instalaciones están abiertas
ha optado por permitir que el niño asista a clase a distancia (se considera que la escuela está abierta cuando se requiere la presencia física de los estudiantes o cuando los estudiantes tienen la opción de quedarse en casa y asistir a clases en línea o a la escuela en persona a tiempo completo)
4. Are you unable to reach your place of employment because of a quarantine imposed by a state or municipal order restricting travel as a result of the COVID-19 public health emergency?
Cuando contestar que sí:
su condado restringe los movimientos y, por lo tanto, no puede trabajar
Cuando contestar que no:
su condado no está en una fase de restricción de viajes
5. Are you unable to reach your place of work because you have been advised by a healthcare provider to self-quarantine due to concerns related to COVID-19?
Cuando contestar que sí:
se le recomendó la autocuarentena durante esta semana debido a la COVID-19
Cuando contestar que no:
no se le ha aconsejado la autocuarentena durante esta semana debido a la COVID-19
6. Were you scheduled to start a job in Washington state but no longer have the job or are unable to reach the job as a direct result of the COVID-19 public health emergency?
Cuando contestar que sí:
estaba contratado y programado para comenzar un trabajo, pero ya no tiene o no puede llegar a ese trabajo debido a la emergencia de salud pública de COVID-19
Cuando contestar que no:
no fue contratado y programado para comenzar un trabajo
está contratado y puede llegar a su sitio de trabajo
7. Did you have to quit as a direct result of COVID-19?
Cuando contestar que sí:
has dejado tu trabajo como consecuencia directa de COVID-19
Cuando contestar que no:
no ha tenido que renunciar a su trabajo a causa de la COVID-19
ha renunciado a su trabajo debido a la COVID-19 pero puede retomar su trabajo esta semana
8. Were you diagnosed with COVID-19?
Cuando contestar que sí:
ha sido diagnosticado con COVID-19 y sigue sin poder volver al trabajo (un diagnóstico calificativo no requiere una prueba positiva. Basta con cualquier diagnóstico de un profesional médico autorizado, incluido un diagnóstico realizado por teléfono o por telemedicina).
Cuando contestar que no:
ha sido diagnosticado con COVID-19 pero ha podido volver al trabajo durante esta semana
no ha sido diagnosticado con COVID-19
9. Do you have symptoms of COVID-19 and are seeking a medical diagnosis?
Cuando contestar que sí:
tenía síntomas de COVID-19, buscaba un diagnóstico médico y no podía volver al trabajo por este motivo
Cuando contestar que no:
no tenía síntomas de COVID-19
tenía síntomas de COVID-19 pero no buscó un diagnóstico médico
tuvo síntomas de COVID-19, buscó un diagnóstico médico y pudo volver al trabajo porque su diagnóstico fue negativo
10. Has an individual in your household been diagnosed with COVID-19?
Cuando contestar que sí:
alguien en su hogar ha sido diagnosticado con COVID-19 y usted no puede regresar al trabajo esta semana por esta razón
Cuando contestar que no:
nadie en su hogar ha sido diagnosticado con COVID-19
11. Are you providing constant and ongoing care for a family member or household member who has been diagnosed with COVID-19?
Cuando contestar que sí:
usted proporciona cuidados constantes y continuos a un miembro de la familia o del hogar que tiene COVID-19
Cuando contestar que no:
usted no proporciona cuidados constantes y continuos a un miembro de la familia o del hogar que tiene COVID-19
12. Did you become the breadwinner or major support for a household because the head of household died as a direct result of COVID-19?
Cuando contestar que sí:
se convirtió en la principal fuente de ingresos de su hogar y no puede encontrar trabajo
Cuando contestar que no:
se convirtió en la principal fuente de ingresos y está empleado durante esta semana
no se ha convertido en la principal fuente de ingresos tras el fallecimiento del cabeza de familia
13. Were you offered the option to telework (work remotely or from home) for your usual number of hours with pay during the COVID-19 public health emergency?
Cuando contestar que sí:
ha recibido la opción de teletrabajar y puede hacerlo esta semana durante su número habitual de horas con sueldo
Cuando contestar que no:
no recibió la opción de teletrabajar por parte de su empleador habitual
14. Can you telework (work remotely or from home) this week for your usual number of hours with pay during the COVID-19 public health emergency?
Cuando contestar que sí:
puede teletrabajar su número habitual de horas con sueldo esta semana
Cuando contestar que no:
no puede teletrabajar su número habitual de horas con sueldo durante esta semana
no puede teletrabajar porque está cuidando a sus hijos de forma constante y continua mientras las escuelas o guarderías están cerradas
no puede teletrabajar debido a la naturaleza de su trabajo (por ejemplo, si trabaja en la construcción o en un restaurante)
no puede teletrabajar debido a violencia doméstica, violencia sexual o el acecho
15. Did you apply for or receive any private income protection insurance or supplemental unemployment benefits?
Cuando contestar que sí:
ha recibido un seguro privado de protección de ingresos de proveedores como Aflac, MetLife, The Standard o Guardian
ha recibido prestaciones de desempleo adicionales, en las que el empleador suele pagar las primas cuando el desempleo se debe a una enfermedad, una lesión o una reducción de la fuerza laboral
Cuando contestar que no:
no se aplica ninguno de los puntos anteriores
16. Have you applied for or received unemployment benefits from another state or the U.S. Railroad Retirement Board in the last 12 months?
Cuando contestar que sí:
ha recibido prestaciones de desempleo, incluyendo extensiones de cualquier estado o de la Junta de Retiro Ferroviario
Cuando contestar que no:
no ha recibido prestaciones por desempleo, incluyendo las extensiones de cualquier estado o de la Junta de Retiro Ferroviario
17. ¿Se le ha denegado la continuidad de los beneficios por desempleo porque se negó a regresar al trabajo o aceptó una oferta de trabajo en un lugar de trabajo que no cumple con las normas de salud y seguridad locales, estatales o nacionales directamente relacionadas con el COVID-19? Estas incluyen, entre otras, las relacionadas con el uso de cubrebocas o caretas, las medidas de distanciamiento físico o la provisión de equipo de protección personal de acuerdo con las normas de salud pública.
Cuando contestar que sí:
sus prestaciones de desempleo se interrumpieron porque se negó a volver a trabajar en un centro de trabajo que no cumplía las normas
sus prestaciones de desempleo se interrumpieron porque no aceptó una oferta de trabajo en un centro de trabajo que no cumplía las normas
Cuando contestar que no:
ha seguido recibiendo prestaciones de desempleo
sus prestaciones de desempleo se interrumpieron por motivos distintos a los anteriores
18. ¿Proporcionó servicios a una institución educativa o agencia de servicios educativos y está desempleado o parcialmente desempleado debido a la volatilidad en el horario de trabajo causada directamente por la emergencia de salud pública del COVID-19? Esto incluye, entre otros, cambios en los horarios y cierres parciales.
Cuando contestar que sí:
usted ha prestado servicios a lo anterior, incluidas las escuelas K-12 y los colegios privados y públicos; Y ADEMÁS
usted está desempleado o parcialmente desempleado debido a cambios en su horario de trabajo como resultado directo de la emergencia de salud pública COVID-19 (el estado considera si usted está reclamando una semana que está entre o dentro de los ciclos académicos y, si lo está, si tiene un contrato o un trabajo que está disponible para que usted regrese en el siguiente año o ciclo académico).
Cuando contestar que no:
ha prestado servicios a los mencionados anteriormente pero aún está trabajando o tiene un empleo parcial
no prestó servicios a ninguno de los empleadores mencionados
19. ¿Es usted un trabajador y le han reducido sus horas o lo despidieron como resultado directo de la emergencia de salud pública del COVID-19?
Cuando contestar que sí:
sus horas se redujeron debido a la emergencia de salud pública COVID-19
ha sido despedido como resultado directo de la emergencia de salud pública COVID-19
ha sido despedido pero no ha podido solicitar las prestaciones regulares de desempleo porque no ganaba lo suficiente para tener derecho a ellas, porque había sido descalificado anteriormente o porque ha agotado todas las demás prestaciones que tenía a su disposición.
Cuando contestar que no:
sus horas no se redujeron debido a la emergencia de salud pública COVID-19
no ha sido despedido
Created for states using the FAST UI platform and tested for usability, these prototypes can be used as a blueprint for any state, regardless of platform or vendor.
View all Retroactive PUA Eligibility materials as Google Documents and download in your preferred format.
Display hover states when user mouses over buttons
Yes/No (Si/No) Buttons should be above the fold (640 px)
Made helper text grey to de-emphasize the hierarchy
Made the Yes/No (Si/No) buttons black and bold to emphasize these buttons
If user selects Yes:
Display “From" and “To" date picker fields
Display button to add more dates upon entering date in “To” field
“Next” button disabled until user fills in all dates in date picker
If user selects No:
“Next” button becomes active