# Digital Service Toolkit

## Digital Service Toolkit

- [Welcome](https://usdr.gitbook.io/digital-service-toolkit/welcome.md): Welcome to the USDR Digital Service Toolkit! This resource provides practical guidance, examples, and tools to help you plan, launch, and grow a government digital service team.
- [About the Digital Service Toolkit](https://usdr.gitbook.io/digital-service-toolkit/welcome/about-the-digital-service-toolkit.md): This toolkit provides practical guidance to help governments plan, launch, and grow effective digital service teams
- [USDR Talent Toolkit](https://usdr.gitbook.io/digital-service-toolkit/welcome/usdr-talent-toolkit.md): An accompanying resource to help government leaders and hiring managers attract, build, and retain high-performing digital service teams with practical guidance and resources.
- [Contact USDR for Support](https://usdr.gitbook.io/digital-service-toolkit/welcome/contact-usdr-for-support.md): Connect with USDR to get support, share feedback, or learn how we can help your government build and grow digital service teams.
- [Digital Service Team Overview](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/digital-service-team-overview.md): Learn what digital service teams do, how they're structured, and how to build one that fits your government
- [Digital Service Team Models](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/digital-service-team-models.md): Choose the model that best fits your goals, structure, and constraints
- [Choosing the Right Model for You](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/digital-service-team-models/choosing-the-right-model-for-you.md): Identify a starting point based on your priorities, support, structure, funding, and capacity
- [Digital Service Team Funding](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/digital-service-team-models/digital-service-team-funding.md): Common funding approaches and staffing cost estimates for a digital service team
- [Example Digital Service Team](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/example-digital-service-team.md): How the City of South Bend, IN built and scaled a centralized digital service function through organizational transformation, service design, and strategic IT integration.
- [Key Roles in a Digital Service Team](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/key-roles-in-a-digital-service-team.md): The roles you need depend on what your team is focused on and how it grows over time
- [Hiring Resources](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/key-roles-in-a-digital-service-team/hiring-resources.md): Example role descriptions, job postings, interview guides, and evaluation tools for building high-performing digital service teams.
- [Copy of Hiring Resources](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/key-roles-in-a-digital-service-team/copy-of-hiring-resources.md): Example role descriptions, job postings, interview guides, and evaluation tools for building high-performing digital service teams.
- [AI-Augmented Team Delivery](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/ai-augmented-team-delivery.md): How a small digital service team can use AI to increase their delivery capacity
- [Structuring an AI-Augmented Team](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/ai-augmented-team-delivery/structuring-an-ai-augmented-team.md): Compare three ways to organize people and capabilities based on the work, available funding, and support within your government
- [Conditions for AI-Augmented Team Success](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/ai-augmented-team-delivery/conditions-for-ai-augmented-team-success.md): Put the tools, infrastructure, organizational support, and funding in place for the team to deliver and grow
- [Copy of Structuring an AI-Augmented Team](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/ai-augmented-team-delivery/copy-of-structuring-an-ai-augmented-team.md): Compare three ways to organize people and capabilities based on the work, available funding, and support within your government
- [DNU DNU DNU Conditions for AI-Augmented Team Success](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/ai-augmented-team-delivery/dnu-dnu-dnu-conditions-for-ai-augmented-team-success.md): Plan the tools, infrastructure, organizational support, and funding the team needs to deliver and grow
- [DNU Fit, Conditions for Success, and Cost](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/ai-augmented-team-delivery/dnu-fit-conditions-for-success-and-cost.md): Determine whether AI-augmented delivery fits your work, what your team needs to succeed, and how to plan for the cost
- [DNU 3 Structuring an AI-Augmented Team](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/ai-augmented-team-delivery/dnu-3-structuring-an-ai-augmented-team.md): Compare three ways to organize people and capabilities based on the work, available funding, and support within your government
- [DNU 2 Team Structure Options](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/ai-augmented-team-delivery/dnu-2-team-structure-options.md): Compare three ways to organize an AI-augmented digital service team based on the work, available funding, and support within your government
- [DNU Team Structure Options](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/ai-augmented-team-delivery/dnu-team-structure-options.md): Compare three AI-augmented team structures to identify the structure that best fits your government's AI maturity, approvals process, and available resources
- [DNU AI-Augmented Team Delivery](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/dnu-ai-augmented-team-delivery.md): How small digital service teams can use AI to increase their delivery capacity
- [DNU DNU Structuring an AI-Augmented Team](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/dnu-ai-augmented-team-delivery/dnu-dnu-structuring-an-ai-augmented-team.md): Compare three ways to organize people and capabilities based on the work, available funding, and support within your government
- [DNU DNU Conditions for AI-Augmented Team Success](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/dnu-ai-augmented-team-delivery/dnu-dnu-conditions-for-ai-augmented-team-success.md): Plan the tools, infrastructure, organizational support, and funding the team needs to deliver and grow
- [DNU Fit, Conditions for Success, and Cost](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/dnu-ai-augmented-team-delivery/dnu-fit-conditions-for-success-and-cost.md): Determine whether AI-augmented delivery fits your work, what your team needs to succeed, and how to plan for the cost
- [DNU 3 Structuring an AI-Augmented Team](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/dnu-ai-augmented-team-delivery/dnu-3-structuring-an-ai-augmented-team.md): Compare three ways to organize people and capabilities based on the work, available funding, and support within your government
- [DNU 2 Team Structure Options](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/dnu-ai-augmented-team-delivery/dnu-2-team-structure-options.md): Compare three ways to organize an AI-augmented digital service team based on the work, available funding, and support within your government
- [DNU Team Structure Options](https://usdr.gitbook.io/digital-service-toolkit/digital-service-teams/dnu-ai-augmented-team-delivery/dnu-team-structure-options.md): Compare three AI-augmented team structures to identify the structure that best fits your government's AI maturity, approvals process, and available resources
- [Digital Maturity Overview](https://usdr.gitbook.io/digital-service-toolkit/digital-maturity-stages/digital-maturity-overview.md): Understand your organization’s current capabilities so you can launch and grow a digital service team effectively
- [Stages of Digital Maturity](https://usdr.gitbook.io/digital-service-toolkit/digital-maturity-stages/stages-of-digital-maturity.md): Understand where you are today and what to focus on next to build effective digital teams
- [Digital Service Team at Each Stage](https://usdr.gitbook.io/digital-service-toolkit/digital-maturity-stages/digital-service-team-at-each-stage.md): Match how you launch and grow your digital service team to your organization’s current maturity.
- [Determine Your Digital Maturity](https://usdr.gitbook.io/digital-service-toolkit/digital-maturity-stages/determine-your-digital-maturity.md): Assess your government's digital maturity and identify where to focus next
- [Assessment Overview](https://usdr.gitbook.io/digital-service-toolkit/assess-your-readiness/assessment-overview.md): This is the discovery phase for launching a digital service team. Go beyond a high-level view of digital maturity to assess your organization’s context, capabilities, constraints, and opportunities
- [Process for Assessing](https://usdr.gitbook.io/digital-service-toolkit/assess-your-readiness/process-for-assessing.md): Assess your organization’s directive, structure, current state, and history to build a grounded understanding of where you are starting.
- [Digital Service Directive](https://usdr.gitbook.io/digital-service-toolkit/assess-your-readiness/process-for-assessing/digital-service-directive.md): Assess and strengthen the authority, expectations, support, and resources behind your digital services work
- [Organization Structure](https://usdr.gitbook.io/digital-service-toolkit/assess-your-readiness/process-for-assessing/organization-structure.md): Understand how your government is structured and where digital services work will fit
- [Current State Inventory](https://usdr.gitbook.io/digital-service-toolkit/assess-your-readiness/process-for-assessing/current-state-inventory.md): Document the services, systems, capabilities, and resources already supporting digital service delivery
- [DNU Current State Inventory](https://usdr.gitbook.io/digital-service-toolkit/assess-your-readiness/process-for-assessing/dnu-current-state-inventory.md): Document your current state and evaluate it against your goals to identify gaps, opportunities, and a clear starting point for launching digital services
- [Assess Risk and History](https://usdr.gitbook.io/digital-service-toolkit/assess-your-readiness/process-for-assessing/assess-risk-and-history.md): Get a clearer picture of how your government thinks about risk, change, and past efforts.
- [Copy of Assess Risk and History](https://usdr.gitbook.io/digital-service-toolkit/assess-your-readiness/process-for-assessing/copy-of-assess-risk-and-history.md): Get a clearer picture of how your government thinks about risk, change, and past efforts.
- [Gaps and Opportunities](https://usdr.gitbook.io/digital-service-toolkit/assess-your-readiness/gaps-and-opportunities.md)
- [Alignment Overview](https://usdr.gitbook.io/digital-service-toolkit/align-your-stakeholders/alignment-overview.md): Bring stakeholders together to build a shared understanding of your current state, agree on priorities, and decide how to move forward
- [Alignment Workshop](https://usdr.gitbook.io/digital-service-toolkit/align-your-stakeholders/alignment-workshop.md): Use this alignment framework to help stakeholders review findings, align on priorities, and define a clear path forward
- [Plan the Alignment Workshop](https://usdr.gitbook.io/digital-service-toolkit/align-your-stakeholders/alignment-workshop/plan-the-alignment-workshop.md): Set up a focused, well-structured session that brings the right people together to align and make decisions
- [Facilitate the Workshop](https://usdr.gitbook.io/digital-service-toolkit/align-your-stakeholders/alignment-workshop/facilitate-the-workshop.md): Run a structured session to align on your current state and prioritize what to do next
- [DNU Facilitate the Workshop](https://usdr.gitbook.io/digital-service-toolkit/align-your-stakeholders/alignment-workshop/dnu-facilitate-the-workshop.md): Run a structured session to align on your current state and prioritize what to do next
- [Make Decisions and Prioritize Next Steps](https://usdr.gitbook.io/digital-service-toolkit/align-your-stakeholders/alignment-workshop/make-decisions-and-prioritize-next-steps.md): Turn alignment into clear priorities, actions, and measures of progress
- [Define Your Vision](https://usdr.gitbook.io/digital-service-toolkit/align-your-stakeholders/define-your-vision.md): Create a shared statement that guides what your digital service team will do, who it will serve, and how it will create value.
- [Bring Stakeholders Together](https://usdr.gitbook.io/digital-service-toolkit/align-your-stakeholders/bring-stakeholders-together.md): Align on your current state and decide how to move forward.
- [Launch Overview](https://usdr.gitbook.io/digital-service-toolkit/launch-your-digital-team/launch-overview.md): Turn your priorities into action by launching a digital service team that fits your organization’s needs, capacity, and constraints
- [Foundations for Success](https://usdr.gitbook.io/digital-service-toolkit/launch-your-digital-team/foundations-for-success.md): Understand the team, organizational, and delivery foundations that help digital service teams create meaningful results and build lasting capacity
- [Checklist for Launch](https://usdr.gitbook.io/digital-service-toolkit/launch-your-digital-team/checklist-for-launch.md): A practical checklist to help your government plan, launch, and sustain a digital service based on your organization's capacity, constraints, and goals
- [Keep the Momentum Going](https://usdr.gitbook.io/digital-service-toolkit/launch-your-digital-team/keep-the-momentum-going.md): Sustain progress by regularly revisiting priorities, tracking outcomes, and adapting as you learn
- [Codifying Your Team](https://usdr.gitbook.io/digital-service-toolkit/launch-your-digital-team/codifying-your-team.md): When and how to establish your digital service team as a permanent part of your organization
- [DNU 2 Checklist for Launch](https://usdr.gitbook.io/digital-service-toolkit/launch-your-digital-team/dnu-2-checklist-for-launch.md): A practical checklist to help your government plan, launch, and sustain a digital service based on your organization's capacity, constraints, and goals
- [DNU Checklist for Launch](https://usdr.gitbook.io/digital-service-toolkit/launch-your-digital-team/dnu-checklist-for-launch.md): A practical checklist to help your government plan, launch, and sustain a digital service based on your organization's capacity, constraints, and goals
- [Keep Momentum Going](https://usdr.gitbook.io/digital-service-toolkit/launch-your-digital-team/keep-momentum-going.md): Sustain progress by regularly revisiting priorities, tracking outcomes, and adapting as you learn
- [Helpful Resources and Articles](https://usdr.gitbook.io/digital-service-toolkit/resources/helpful-resources-and-articles.md)
- [Templates & Tools](https://usdr.gitbook.io/digital-service-toolkit/resources/templates-and-tools.md): Access and download copies that you can use for your digital service development