Assessment Overview

This is the discovery phase for launching a digital service team. Go beyond a high-level view of digital maturity to assess your organization’s context, capabilities, constraints, and opportunities

Moving From Learning to Action

The previous sections introduced digital service team models, key success factors, and stages of digital maturity. Now, you’ll apply that guidance by gathering information through research, reports, interviews, and stakeholder conversations to assess your organization’s current state and readiness.

Compare different perspectives and look for recurring themes, concerns, and opportunities that can inform what to prioritize and how to move forward.

Pay attention to the stories people share about past efforts and how work gets done. This institutional knowledge can reveal important context that formal documents may not capture.

What You'll Find in This Section

• Assess the digital service directive

  • Clarify and strengthen the authority, expectations, leadership support, funding, and resources behind the effort.

• Understand the organizational structure

  • Review how decisions are made, identify existing capabilities and partners, and develop possible placement options for the team.

• Build a current-state inventory

  • Document relevant services, systems, people, capabilities, and resources, then evaluate the findings against the directive.

• Assess risk and history

  • Learn from past efforts, understand how your government approaches risk and change, and identify concerns that could affect the work.

Putting it all together

Use what you learn to create a shared, evidence-based understanding of your government’s starting point. Stakeholders will use this foundation to validate findings, align on priorities, and decide what to do next.

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