Methods & Acknowledgements
This report combines research from many different sources, which are summarized below. It was compiled by Alyssa Levitz, Waldo Jaquith, and USDR but the underlying work was also done with the help of multiple volunteers and civil servants who can’t be publicly listed, but deserve credit for their work all the same.
We are indebted to the research that has come before us and are deeply grateful to those who have spent time speaking openly with us and given us the opportunity to support them.
USDR partnerships on 16 projects with 10 states, including:
A to help a state understand their backlog
for online appointment scheduling
and Strike Team Reports on the UI systems
Others’ detailed research:
“” by Julia Simon-Mishel and Maurice Emsellem from Philadelphia Legal Assistance; Michele Evermore and Ellen LeClere from the National Employment Law Project; and Andy Stettner and Martha Coven from The Century Foundation.
“” by Dana Chisnell of Project Redesign at the National Conference on Citizenship and Tara McGuinness of New America’s New Practice Lab