Templates and resources
Find templates to perform user research, request data, and best practices for AI on this page.
Access templates and resources
Use the following samples as starting points. See also, Appendix: SNAP Data by State for descriptive metrics that can inform your approach.
Qualitative research plan
Document to help lay out your research goals, methodology, recruitment, and timeline
Interview guides
Resources to drive structured conversations with frontline staff
SNAP QC data request template
Sample document to request access to basic QC error data
SNAP QC data request template: Email template you can send to QC or data teams to request PER data.
Data request spreadsheet: Spreadsheet to visually show teams which data fields and sample data are relevant for your request
State partner questionnaire
Document to support early project conversations with leadership, policy, systems, IT, and other teams to gather critical information
SNAP vendor landscape
CBPP and the Safety Net Response Network helped compile this detailed list of solutions offered by 19 vendors, including states they work with and solutions for payment accuracy:
Best practices for leveraging AI/Gen-AI technologies
Start small & be specific:
Break workflows into discrete pieces; only apply AI where it's the best tool and can enhance existing systems
Start with proven use cases:
Intelligent document processing: tagging, data extraction, verification flagging
Plain language translation of forms and notices
Surfacing data conflicts for human review
Keep humans in the loop:
AI should speed up human processes while remaining easily verifiable and overridable
Leave final judgment calls to people
Build solid foundation first:
Prioritize data hygiene: deduplication, have clear source of truth for error data
Build capability for A/B testing before deploying AI
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