USDR Language Access Support

As part of U.S. Digital Response’s pro-bono work to expand government’s capacity to deliver digital services, we offer language access services for state benefit programs.

We can help optimize your benefits system through technical assistance with:

• Translations grounded in plain language best practices and policy compliance to improve claimant comprehension

• User research with residents in your state to inform data-driven improvements

• Consultation on translation tech and workflow to scale multilingual support

These services aim to help public servants do more with less by:

• Lower administrative costs by eliminating errors and adjudications.

• Reduce call center volume by preventing confusion for workers who speak a primary language other than English.

• Increase trust and integrity by improving user experience across languages.

Contact us if you’re interested in language access support for your state.